Returns & Exchange Policy - Kandy Selection

At Kandy Selection, we want every customer to enjoy a smooth shopping experience. If you're not fully satisfied with your purchase, we provide flexible return and exchange options under the following terms:

Returns Policy

• You may return items within 07 days of receiving your order.
• Returned items must be unused, in original packaging, with all tags attached, and in the same condition as received.
• Returns must be shipped via courier services.
• Return shipping costs are the customer's responsibility, unless the return is due to an error on our part (e.g., defective or incorrect product).

Exchange Policy

• Products are eligible for exchange if they are in new, unworn, unaltered, and resellable condition.
• For hygiene reasons, white garments, underwear, swimwear, and nightwear cannot be exchanged if the seal has been broken, removed, or the product has been used.
• Exchange requests must be made to our customer support team within 2 days of receiving your order.
• Delivery charges apply for exchanges (including pickup and reattempt deliveries).
• Exchanges are not available on sale, discounted, or promotional items.
• Once the returned product passes inspection at our warehouse, the exchange will be processed.

Credit Note Policy (Refund Alternative)

At Kandy Selection, we do not offer cash refunds. Instead, a credit note will be issued in cases where a replacement product cannot be provided.

When a Credit Note Will Be Issued

You will receive a credit note if:

• If a product is defective, incorrect, or damaged in delivery and a replacement is not available at that time, a credit note will be issued.

Credit Note Details

• The credit note will be equal to the value of the approved return (excluding shipping charges).
• It will be processed within 3 business days after the returned item has been inspected.
• Credit notes will be sent to you by physical note and can be used on future purchases in-store.

Non-Returnable Items

• Gift cards
• Sale/discounted items
• White garments, underwear, or swimwear with broken seals
• Used, worn, or altered products

Return & Exchange Process Timeline

1. Contact Customer Support - Notify us within 07 days of receiving your item.
2. Send the Item Back - Ship via courier with tracking (Our online division will guide you in this process).
3. Inspection - Our warehouse team will verify the product's condition.
4. Process Completion - An exchange or credit note will be issued within 3 business days after inspection.

Shipping Guidelines

• Keep the tracking number or order number for reference.
• Ensure the package is securely sealed.
• Include your order number and reason for return in the package.
• If the return is due to our error, we will provide a prepaid shipping label.

Need Assistance?

Our customer support team is available to guide you through the return, exchange, or credit note process.